Call Dispatcher

Job Introduction

Every action matters.

Call Dispatcher

Location: Anstey Frith House, Leicester Road, Glenfield, Leicester, LE3 8RN

Working Pattern: 37.5 hours per week

Salary: DHU Band 2, £24,853 per annum (pro rata)

At DHU Healthcare, every role matters. We’re a team driven by compassion, respect, and encouragement, where contributions are valued and every voice is heard. Together, we make an impact and help shape the future for our patients, colleagues, and communities.

Supporting people, shaping services.

At DHU Healthcare, our Urgent and Emergency Care teams work on the frontline of the NHS, delivering expert, compassionate care 24/7, 365 days a year. From Emergency Departments and Urgent Treatment Centres to GP surgeries and communities across the East Midlands and beyond, we’re there when people need us most.

Our teams of skilled medical, nursing, allied health, and support professionals all work together to respond quickly and effectively to every patient. We deliver a wide range of services including community nursing, urgent treatment, primary care streaming, urgent on-day primary care, GP home visiting, phlebotomy, community hospital medical cover, telephone consultation support, and palliative care home visiting. With us, you’ll be supported to succeed - in your role, your development, and your career.

As a Call Dispatcher you will:

• Coordinate and dispatch home visits, ensuring priorities and time targets are met, and monitor visits to identify and escalate delays.
• Maintain regular communication with clinicians and the Shift Co-ordinator, providing updates and clear handovers.
• Review visit caseloads, make comfort calls to patients and support clinicians with operational issues.
• Maintain accurate records, report incidents, follow DHU policies and support colleagues to deliver a safe, high-quality service.

For you, benefits that work.

We’ll support your health, happiness and future with benefits that put you first:

• Access to the NHS pension scheme (we’ll also honour your existing NHS pension pot and holiday entitlement if you’re transferring)
• Wellbeing support Flexible working options
• Career growth and development opportunities

For more information on the full range of benefits available click here.

Learning, leading, shaping healthcare.

With us, development is part of our culture. From essential training and apprenticeships to supportive leadership and career pathways, we’ll help you grow in ways that matter to you. Because when our people thrive, so do our patients and communities.

A culture where differences matter.

Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community.

Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. here.

For more information on how DHU can support you, please click here.

We’re proud to offer fulfilling roles with real opportunities for growth - plus training, wellbeing benefits and clear career pathways. 

Ready to make the difference? We’d love to hear from you.