Job Introduction
Help our teams deliver the best possible care, behind the scenes.
Clinical Governance Assistant
At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.
Behind every patient interaction is a team making it possible. At DHU Healthcare, our corporate colleagues are essential to everything we do ensuring our services run smoothly, safely and with purpose.
As a Clinical Governance Assistant, you will provide administrative support to the Integrated Governance team, helping to ensure high standards of quality and patient safety across DHU Healthcare. You will support the management of complaints and incidents in line with DHU policies, contributing to continuous learning and service improvement. A strong commitment to quality, professionalism, and excellence is essential in this role.
Key Responsibilities
- Provide efficient administrative support including data entry, record keeping, document preparation and general office duties
- Manage correspondence, including emails and letters, in a timely and professional manner
- Support complaints and incident processes, including logging on Datix, acknowledging concerns and gathering information
- Arrange and attend meetings, taking accurate minutes where required
- Communicate effectively with internal teams, external partners and members of the public
- Handle sensitive conversations with patients and complainants with professionalism and empathy
- Maintain accurate records and ensure confidentiality in line with Data Protection and Information Governance
- Support reporting, data collation and continuous improvement activities
- Carry out general duties to support the smooth running of the Governance function
- Working Relationships, you will work closely with colleagues across DHU, external healthcare partners and members of the public, requiring clear, professional and compassionate communication at all times.
This role is flexible and may evolve to meet service needs, with additional duties as required.
With us, your wellbeing comes first.
We’ll support your health, happiness and future with benefits that put you first:
- Access to the NHS pension scheme (we’ll also honour your existing NHS pension pot and holiday entitlement if you’re transferring)
- Wellbeing support
- Flexible working options
- Career growth and development opportunities
For more information on the full range of benefits available click here.
Enjoy the same great benefits as you move into your new role.
Enjoy the same great benefits as you move into your new role. Your benefits continue with you, supporting your health, wellbeing, and future. For more information on the full range of benefits available, click here.
Keep developing as you step into your new role
Keep developing as you step into your new role Your development moves with you with us, you can continue building your skills and exploring new opportunities. With career pathways, tailored training, and the DHU Academy, you’ll have the tools and encouragement to take the next step, make an impact, and grow in ways that matter to you.
With us, everyone belongs.
Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. For more information on how DHU can support you, please click here.
Your skills, ideas, and growth continue to matter at DHU Healthcare.
Take the next step and make an even greater impact.
