Job Introduction
Clinical Governance Administration Assistant
Location: Oldbury
DHU Healthcare is committed to delivering high-quality care through strong clinical governance and continuous improvement. We are seeking a highly organized and proactive Clinical Governance Administration Assistant to support our Clinical Governance Team and help us maintain excellence in patient safety, quality assurance, and regulatory compliance
What DHU can offer you:
- Competitive Salary: £24,071 ( Band 3 )
- Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family. You'll also receive a free Level 1 Health Cash Plan from the Personal Group, covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
- Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
- NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
- Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
- Cycle to Work Scheme: In partnership with Halfords, this salary sacrifice scheme lets you spread the cost of a brand-new bike interest-free through your salary, making your commute healthier, greener, and more affordable.
- Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
- Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
- Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
- Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What your typical day looks like:
- Proactively provide administrative services and undertake clerical duties in a professional, timely manner including typing, filing, scanning, photocopying, updating spread sheets and general office tasks
- To prepare appropriate reports, briefing papers, documents, and presentations as required.
- To provide effective and appropriate communication between Integrated Governance department and other parts of the organization and external bodies.
- Arranging meetings as required, including checking meeting rooms and parking facilities are available and ready for use.
- Support with locating telephone calls for the investigation of complaints, queries, and incidents
- Logging and maintaining Datix electronic records of incidents, compliments, and complaints.
- Answering telephone calls from members of the public / complainants and accurately recording details of their concerns
- Answering queries on complaints and incidents from outside agencies and DHU Managers using agreed protocols and standards in an efficient and courteous manner
- Informing Managers of queries received their content and action as appropriate.
- Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of The Data Protection Act and Information Governance
Essential Qualifications & Experience:
- High level of Administration experience desirable
- Communication with a variety of people
- Previous experience in a health care environment desirable
- Competence in office system development & maintenance
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media
More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
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