Job Introduction
Clinical Governance Officer
Shape your future as a Clinical Governance Officer with DHU Healthcare!
In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies. Your responsibilities will include evaluating and improving governance processes, providing essential administrative support to the Clinical Governance Team, and ensuring that all organisational reporting requirements are met in a timely and accurate manner.
This role goes beyond administrative duties—it's about safeguarding the integrity of our governance practices to uphold the highest standards of care and operational efficiency. If you’re ready to play a crucial role in maintaining and enhancing our commitment to excellence, join us in our mission to deliver exceptional care and continuous improvement across our services.
Location: Derby
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Competitive salary: £29,970 (Band 5)
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
What your typical day looks like:
- Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB).
- Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures.
- Logging and maintaining Datix records for incidents and complaints.
- Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures.
- Produce reports, both internal and external for trend analysis and learning. Including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality.
- Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required.
- Feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon.
- Working closely with the Governance Administration Team.
To be a successful Clinical Governance Officer, you’ll need:
- Minimum of 2 years’ experience of working within a GP Practice/health care environment
- Minimum of 2 years’ experience in the handling and processing of complaints within the NHS or similar organisation
- High level of administration experience –
- Proven track record in prioritising a busy workload –
- Competence in using a number of software packages, Work, Excel, Access, PowerPoint, Outlook.
- Experience in using Datix (desirable).
- Right to work in the UK
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk.
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
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