Job Introduction
Inspire teams to deliver safe, compassionate care.
NHS 111 Clinical Shift Lead.
At DHU Healthcare, every role matters. Stepping into a new role is a chance to take on fresh challenges, expand your skills, and make an even greater impact. Your experience, commitment, and ideas will help shape your new team, drive improvement, and create opportunities for the future.
Step into a new challenge and help shape the way NHS 111 delivers patient support. You’ll take on fresh responsibilities, guide teams, and contribute to safe, compassionate care at scale. Your skills, experience, and insight will help drive innovation, teamwork, and high-quality outcomes across the service.
Every patient journey relies on skilled clinicians delivering safe, high quality care. Your expertise helps us meet urgent needs and improve outcomes.
As a Clinical Shift Lead, you will:
Provide visible clinical leadership throughout each shift, supporting the safe, effective and timely delivery of NHS 111 and Integrated Urgent Care services. You will maintain oversight of clinical demand and risk, dynamically assessing patient acuity, vulnerability, presenting need and waiting times to ensure timely intervention and escalation where required.
You will coordinate and deploy clinical resources according to patient demand, clinical competence, service priorities and organisational risk, ensuring safe, effective and equitable patient care. Working alongside operational shift leaders and multidisciplinary teams, you will provide expert clinical advice, support decision-making and help maintain service resilience during periods of operational pressure.
You will use clinical, operational and performance data to identify emerging risks, anticipate demand, improve productivity and quality, and support evidence-based decisions that enhance patient outcomes and service efficiency. You will monitor clinical performance throughout each shift, providing coaching, mentoring, supervision and constructive feedback to promote high-quality clinical practice and professional development.
You will support a culture of psychological safety, staff wellbeing, learning and continuous improvement, facilitating reflection and learning from incidents, challenging calls and significant events. You will also contribute to service improvement, surge planning, business continuity and major incident response, helping to ensure safe and effective care in all circumstances.
Working collaboratively across organisational boundaries, you will build effective relationships with colleagues and partners across the wider urgent and emergency care system. You will uphold professional standards, clinical governance, safeguarding, information governance and confidentiality requirements, while ensuring that patient safety, quality and compassionate care remain at the heart of every decision.
To be successful in this role, you will have:
- Current professional registration as a Nurse, Paramedic or Pharmacist, with degree-level education or equivalent and evidence of ongoing post-registration clinical development.
- Previous clinical leadership experience, ideally at management level, with experience of motivating, engaging and supporting staff.
- Experience working within a healthcare environment providing telephone triage and/or clinical assessment.
- Accredited NHS Pathways or PaCCs user experience, with NHS Pathways Coach accreditation desirable.
- Strong clinical knowledge and experience of working within a multidisciplinary and multi-agency environment.
- Experience of performance coaching, supporting staff development and maintaining high standards of clinical practice.
- The ability to prioritise, delegate and make sound clinical and operational decisions in a fast-paced environment.
- Excellent communication and interpersonal skills, with the confidence and professionalism to manage challenge and difficult conversations effectively.
- The ability to use clinical and operational information to identify risks, solve problems, support decision-making and contribute to continuous quality improvement.
- Strong organisational and time management skills, with the ability to use initiative and adapt effectively to changing operational priorities.
- A sound understanding of professional accountability, confidentiality and the legal and professional requirements associated with independent clinical practice.
- Commitment to working flexibly across service and rota requirements, including unsocial hours and travel between sites when required.
We are looking for someone who:
- Leads with compassion, professionalism, integrity and accountability, always keeping patient safety and quality of care at the forefront.
- Creates a supportive and inclusive environment where colleagues feel valued, listened to and empowered to deliver their best.
- Builds positive, professional relationships across multidisciplinary teams, managers and external healthcare partners, fostering trust and collaborative working.
- Demonstrates confidence, resilience and sound judgement, remaining calm and effective when managing pressure, uncertainty or challenging situations.
- Communicates with confidence, diplomacy and emotional intelligence, with the ability to manage sensitive situations and difficult conversations with tact and respect.
- Is proactive, organised and dependable, with the ability to prioritise effectively and respond flexibly to changing service demands.
- Is committed to learning, reflection, continuous improvement and service development, actively seeking opportunities to improve patient care and clinical outcomes.
- Encourages a culture of feedback, coaching, learning and professional development, helping individuals and teams to grow in confidence, competence and capability.
- Values collaborative working and embraces the contribution of multidisciplinary and multi-agency partners to deliver integrated care.
- Is enthusiastic, motivated and committed to achieving high-quality outcomes while upholding DHU's values and professional standards.
Please note, the length of this secondment is 6 months.
Anonymous Recruitment Process
To support a fair and unbiased recruitment process, this vacancy is being managed anonymously. The hiring manager will not have access to applicants' personal details during the initial selection stage.
As part of this process, please do not attach a CV or any additional documents to your application. Instead, ensure that all sections of the online application form are completed fully and accurately, as only the information provided within the application portal will be used for shortlisting.
Applications that rely on attached CVs rather than the completed application form may not be considered.
