Please Note: The application deadline for this job has now passed.
Job Introduction
Corporate Receptionist
Derby
£21,663 - Pro-Rata
Part-Time, 5 hours per week.
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
About the role
As a Corporate Receptionist, you will be responsible for providing a comprehensive Reception and associated administrative service, welcoming callers and visitors to the organisation. A commitment to quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's, and principles
We are always:
- Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
- Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
- Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
Responsibilities:
- Welcoming visitors with appointments as they arrive at the Company reception.
- Answering telephone calls, both internal and external, using agreed protocols and standards in an efficient and courteous manner.
- Ensuring only authorised personnel enter the building.
- Managing receipt of deliveries and onward distribution.
- Ensuring visitors sign in and are made aware of Health & Safety rules and regulations pertaining to the building.
- Fire Warden responsibilities in the event of fire alarm activation.
- Proactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requested.
- Maintain manual/computerised records as required to a high standard.
- Booking of meeting rooms in a timely manner and associated tasks.
- Maintaining strict confidentiality at all times in relation to all issues concerned with the service and adhering to the requirements of the Data Protection Act and Information Governance.
- Maintaining equipment – checking systems and printers as necessary and reporting any faults to appropriate members of staff.
- Providing cover for sickness and annual leave.
- Notifying the line manager of any circumstances which may affect the provision of a high-quality service.
Essential Skills:
- Customer Service NVQ or proven work experience as a receptionist.
- 4 GCSEs Grades A-C or equivalent including English and Math’s.
- Effective communication skills with a variety of media and all levels of staff within the company as well as external agencies.
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media.
- Flexibility to meet service/Rota needs.
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.