Job Introduction
Dispatch Controller
Elevate your career as a Dispatch Controller with DHU Healthcare!
Are you a devoted Dispatch Controller seeking a rewarding opportunity to continue delivering exceptional patient care at the forefront of the NHS? DHU Healthcare has a rewarding opportunity for you!
Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients and positively impacting lives will make you an integral part of our unwavering commitment to delivering the highest level of service every day at DHU.
Your new colleagues will be a diverse multi-disciplinary community who, as a team, work collaboratively utilising their expertise to ensure that together we achieve collective brilliance.
Location: Northampton General Hospital, Northampton NN1 5BD
Working Pattern: An average of 6.29 hours per week over a 6-week rota
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Competitive salary: £26,530 per annum (pro rata) DHU Band 4.0
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What your typical day looks like:
- Track location of Drivers/GP’s on home visits and ensure allocation of calls if efficiently managed to provide seamless patient care and avoid breaches of procedure.
- Monitor and prioritise urgent call backs to ensure immediate management of call amalgamation.
- Receive and dispatch calls from secondary partners
- Dispatch calls within 2 minutes of receipt, ensuring effective and efficient use of all available resources
- To be able to accurately fill out any requested data spreadsheets as and when required
To be a successful Dispatch Controller you’ll need:
- A high standard of interpersonal and communication skills
- Confident decision making
- Previous experience in call handling and dispatching
- Demonstrates accountability for your own actions and the ability to support the contact centre management team where necessary
More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing.
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
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