Vacancies

Head of IT Operations

Please Note: The application deadline for this job has now passed.

Job Introduction

Elevate your career as Head of IT Operations with DHU Healthcare!

Are you a devoted IT leader seeking a rewarding opportunity? DHU Healthcare has a fantastic opportunity for you!

As the Head of IT Operations, you will be responsible for the delivery of an efficient, effective, and safe ‘business as usual’ IT function delivering timely response and pro-active support for the business.

Discover job satisfaction as you begin your new career journey. Your dedication to leadership in IT operations, supporting our NHS services, will see you contributing to the highest level of patient care we deliver every day at DHU.

What DHU can offer you:

Generous annual leave entitlement:

Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays, pro rata/ per annum.

Employee benefits:

As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.

Private Medical Insurance: We take care of your health and wellbeing with private medical insurance provided through Westfield Health, ensuring access to quality healthcare when you need it most. Membership includes direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care.

NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!

Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.

Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.

Cycle to Work Scheme: Stay active and reduce your carbon footprint with our cycle to work scheme, making it easier for you to commute in a healthy and sustainable way.

Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.

Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!

What your typical day looks like:

Demonstrate leadership across the IT Operations Dept. staff to ensure behaviours and culture are aligned to DHU CARE Values.
Own and manage the IT Operational budget; ensuring value for money is delivered and all IT centric contracts are documented and appropriately managed in collaboration with the Procurement Dept.
Be the highest technical authority and final escalation point within the organisation for the escalation of technical issues.
Ensure the IT Operations Dept. delivers a timely and effective IT support function spanning traditional 2^nd and 3^rd line support functions.
Foster a close working relationship and process integration between our outsourced Service Desk; ensuring regular engagement and operation, as far as possible, as a single service.
Own the relationship between our out-sourced Service Desk; being the internal champion of its work.
Deputise for the Head of Digital Systems for the Digital Change Advisory Board.
Ensure divisional operational demands and requirements are appropriately reflected within the service offered to stakeholders (i.e. aligned). Where not possible, work with stakeholders and the Director of IT & Analytics to offer solutions.
Ensure customer service and stakeholder engagement is provided from the IT Operations Dept. across the organisation.
Working with the Head of Cyber Security, ensure actions to support the resolution and continuous improvement of the business’s cyber posture are undertaken.
Ensure all IT servers and infrastructure components are regularly updated / patched to meet national guidance and industry best practices.
Ensure all infrastructure components are appropriately licensed against models agreed with both finance and procurement.
Deliver a fit-for-purpose desktop compute environment.
Be ultimately accountable for the performance and integrity of all infrastructure; including telephony, networking and servers.
With the support of the IT Technical Services Manager, IT Infrastructure Manager and Digital Project Manager, plan and implement an annual review and refresh of Infrastructure and end-user-compute assets.
Evaluate areas of future development, innovation, automation and improvement; providing recommendations to the wider-business.
Be the subject-matter-expert and IT lead for incident review and lessons-learned.
Deliver complex subjects to non-technical staff on a regular basis.
Balance the need to deliver Business As Usual (BAU) against the need to support projects and new implementations across the business.
In collaboration with the Business Continuity Lead, lead the creation, regular review and testing of the IT Business Continuity Plan.
Ensure appropriate real-time monitoring, alerting and escalation of outages and performance issues to identified IT staff and service stakeholders.
Participate in a Digital Senior Manager on-call rota.
Participate in regional / ICB standing committees and groups.
As you will expect, the organisation may change from time to time and you will be expected to meet the operational requirements.
Any other reasonable duties as required from time to time.

To be a successful Head of IT Operations you’ll need:

The job holder will have (summary of the type of experience, general capabilities, skills, knowledge, training requirements, qualifications the ideal person would have)

Master’s Degree or significant experience leading technical teams of staff within a 24/7, complex organisation (Essential)
Microsoft Certified Systems Engineer or Cisco Certified Network Professional qualification (Desirable)
PRINCE2 or APM qualification (Desirable)
ITIL Service Management or Foundation Certification (Desirable)
Highly technical background; being able to go ‘hands on’ in support of the wider business if required (Essential)
Experience of business case development (Essential)
Previous experience of delivering support and evidence to the Data Security & Protection Toolkit process (Desirable)
Prior experience of performing and leading security reviews / risk assessments (Essential)
Ability to lead teams of staff and provide leadership to several team functions (Essential)
Detailed understanding of the healthcare landscape and national guidance in relation to IT/Digital (Essential)
Ability to present complex information and deliver effective presentations to all levels within the organisation (Essential)
Strong negotiation skills; being able to engage with suppliers regarding both contractual and technical matters (Essential)
Evidence of continuing professional development (Essential)
Full driving license (Desirable)

How your success will be measured:

Delivery of support across the whole business against agreed key performance indicators.
Ensuring the IT infrastructure is able to deliver against operational needs as agreed in advanced on an annual basis.
Providing a timely reactive response when IT incidents are logged / raised.
Deliver a pro-active, monitored environment with alerting and escalation where issue arise.
Ensure operational infrastructure is protected and supports the enactment of the business’s Business Continuity Policy.

More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk.

At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.

We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.