Vacancies

Health Care Assistant / Receptionist

Please Note: The application deadline for this job has now passed.

Job Introduction

Healthcare Assistant/Receptionist

Derby- Urgent Care Bassetlaw- Bassetlaw Hospital

Salary- £21,318

With additional payments for unsociable hours

Enhancements / Benefits:

You will attract an additional 30% when working Monday to Friday evenings and 45% working weekends.
Generous annual leave entitlement, plus guaranteed to have your birthday annual leave granted.
NHS Pension we also honour NHS continuous service bring your entitlement with you!
NHS continuous service for annual leave.
Maternity and Paternity leave
Access to private healthcare
Funded study leave and Funded courses (university, external etc.)

DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile :: DHU Healthcare.

About the role:

The post holder will be part of a team based at Bassetlaw Hospital. The post holder will provide reception, associated administrative services with some clinical aspects of patient care. The receptionist will be part of a multi-professional/skilled team including medical, nurse practitioner and support staff providing accessible services to the population across Bassetlaw and surrounding areas.

A commitment to a quality service and excellence in all that DHU undertakes are integral to the role and the development of the service.

The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's and principles

We are always:

Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities
Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences
Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas

Responsibilities: Reception

Welcome patients with appointments as they arrive at the Primary Care Centre following triage by the clinician.
Inform medical professionals of any change in patient details or medical presentations.
Maintain a tidy workplace environment in the healthcare setting.
To work in compliance with Infection Control, Health and Safety Procedures and Information governance. To adhere Caldicott principles to ensure the maintenance of Data Security
Dealing with patient enquiries in an efficient and courteous manner

Responsibilities- Clinical

Carrying out patient observations working alongside trained clinical staff.
Offering reassurance to vulnerable patients whilst in the centre.
To have an awareness of health deterioration, early warning scores and to escalate as necessary.
Assistance and application of dressings.
Undertaking further training to extend skills e.g. basic wound closure, recording ECGs as required.

Full duties outlined on the job description attached, or available on request.

Essential Qualifications:

4 GCSEs Grades A-C or equivalent including English and Mathematics or relevant experience.
Typing/Word Processing skills. RSA II qualification or appropriate keyboard skills (desirable)

Essential Experience and Skills:

Effective communication skills with a variety of media and all levels of staff with the company as well as external agencies
Ability to use initiative
Excellent and accurate record keeping
Excellent telephone manner
Good at problem solving
Listening skills
Effective time management – strong organisational skills
Ability to maintain strict levels of confidentiality

In return, we can offer:

Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.

At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.