Job Introduction
IT Application Support Analyst
Location: Derby
Salary: £26530 - £29114 (Band 4)
As an IT Application Support Analyst you will act as a subject matter expert in IT applications and assist in the BAU incidents, service requests, changes, implementation, development, continuing support and expansion of all application systems at all applicable operational sites throughout the Midlands.
What your typical day looks like:
Solution Design:
- Working as lead or as part of a team with technical services, clinical services and users to identify a range of solutions for defined business requirements.
- Provide expert consultancy regarding the implications of configuration changes across clinical/nonclinical applications including the interdependencies for workflows.
Solution Development:
- Develop production quality builds on development or demonstration environments and manage the testing and promotion of these into production
- Design new, streamlined or more efficient process and practices supported by capabilities and functionality within clinical/non-clinical applications.
Solution Documentation:
- To understand and document current workflows and process maps within the application and clinical service design
- To develop process maps through workshops, observations of working practice and reviews with individuals and to document these as part of business-as-usual documentation or as requirements of projects.
Application Support and Problem Resolution:
- To provide high quality customer service using wherever possible non-technical language to reduce misunderstanding
- Receive, monitor, take ownership for and resolve logged calls in the Adastra application queues.
To be a successful IT Application Support Analyst, you will need:
- Educated to degree level or have equivalent experience.
- Experience of applying the principles of ITIL.
- Incident Management, Problem Management and Change and Release Management.
- Experience of producing high quality systems documentation.
- Experience working in an NHS Trust or large NHS organisation.
- Ability to manage and drive projects to implement large scale system deployments.
- Adastra knowledge /configuration (Desirable).
- Prince 2 Foundation (Desirable).
- ITIL v4 (Desirable).
- Right to work in the UK.
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.
Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk.
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.
#IND4 - Corporate