Please Note: The application deadline for this job has now passed.
Job Introduction
Information Requests Officer
Derby
28.5 hours per week
£22,816 per annum, pro-rata
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
About the role
The post-holder will be responsible to track all Data Subject Rights and other third-party data requests received by DHU Healthcare to ensure compliance with GDPR and associated legislative requirements. In addition, providing support to the wider organisation in relation to the compliance and secure use of personal information to meet the business objectives of DHU Healthcare.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's, and principles
We are always:
- Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
- Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
- Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
Responsibilities:
- Lead on and be responsible for processing the requests and enquiries made under the Data a Protection Act & GDPR in line with internal DHU policies & procedures and UK Data Protection legislation.
- Give detailed consideration to complex requests and apply appropriate redactions / exemptions as outlined in the Data Protection Act and DHU policies & procedures, working closely with DHU staff to ensure redactions are appropriate.
- Manage a varied and complex workload, prioritising tasks across multiple information requests and taking decisions on redactions, erasures, restrictions.
- Act as a key point of contact and assist DHU’s Information Governance & Data Protection Team in the collation of cross cutting DPA requests, enquiries or complaints.
- To maintain an awareness of the GDPR and related data protection legislation.
- Liaise with other key members of DHU, to determine appropriate case redactions / exemptions.
- Assist with addressing queries/complaints and respond to the identification of and resolution of data quality issues ensuring that data subject rights are met where possible.
- Ad hoc administrative tasks associated with the role.
Essential Skills:
- Have an appreciation of data protection/privacy issues and a proactive work ethic to ensure knowledge is always up-to-date.
- Excellent verbal and written communication skills
- Ability to prioritise effectively and organise own workload and using own initiative where appropriate.
- Discretion in the handling of sensitive personal data ensuring that information is handled appropriately.
- Excellent ICT skills with good working knowledge of Word, Excel, PowerPoint, and Outlook.
Desirable Skills:
- Good working knowledge of the GDPR, Data Protection Act 2018 and associated processes and procedures
- Experience of regulatory compliance within a Healthcare environment.
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
