Please Note: The application deadline for this job has now passed.
Job Introduction
Integrated Governance Administration Assistant
Advance your career as an Integrated Governance Administration Assistant with DHU Healthcare!
In this role, you will provide essential administrative support to the Integrated Governance team, playing a key part in supporting the delivery and development of Integrated Governance across the organization. As the Integrated Governance Assistant, you will follow the DHU Complaints & Incidents Policies, ensuring that all processes are managed effectively and in alignment with our standards.
A commitment to quality service and excellence in everything DHU Health Care CIC undertakes is fundamental to this role, contributing directly to the ongoing development and enhancement of our services.
Location: Oldbury
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Competitive salary: £22,383 (Band 2)
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
What your typical day looks like:
- Proactively provide administrative services and undertake clerical duties in a professional, timely manner including typing, filing, scanning, photocopying, updating spread sheets and general office tasks
- To prepare appropriate reports, briefing papers, documents and presentations as required.
- Efficient and accurate collation of data, when requested
- To provide effective and appropriate communication between Integrated Governance department and other parts of the organisation and external bodies.
- Accurate typing and compilation of letters
- Arranging meetings as required, including checking meeting rooms and parking facilities are available and ready for use
- Attending meetings and taking minutes as and when required
- To ensure correspondence including e-mail, is effectively and efficiently managed.
- Support with locating telephone calls for the investigation of complaints, queries and incidents
- Logging and maintaining Datix electronic records of incidents, compliments and complaints.
- Answering telephone calls from members of the public / complainants and accurately recording details of their concerns
- Answering queries on complaints and incidents from outside agencies and DHU Managers using agreed protocols and standards in an efficient and courteous manner
- Providing assistance / training to new members of staff to ensure the maintenance of a high-quality service, as and when required
- Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of The Data Protection Act and Information Governance
- Adhering to Corporate Policies, procedures, protocols and other relevant memoranda as appropriate
To be a successful Integrated Governance Administration Assistant you’ll need:
- Minimum of 2 years’ experience of working within a health care/public sector environment
- Minimum of 2 years’ experience in the handling and processing of complaints within the NHS or similar organisation
- High level of administration experience –
- Proven track record in prioritising a busy workload –
- Competence in using a number of software packages, Work, Excel, Access, PowerPoint, Outlook.
- Experience in using Datix (desirable).
- Right to work in the UK
More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
