Job Introduction
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of NHS 111 Dental Nurse Advisor at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU.
Dental nurses provide symptom management advice and onward referral, as appropriate. Computer based clinical decision systems NHS Pathways will facilitate and support the assessment and advice given.
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both.
Full Time - 37.5 hours per week
Comprehensive Training: For this position you need to be available to complete 3 weeks of full-time training, then a further 3 weeks covering a variety of shifts & hours to complete your in-house learning with DHU
Competitive salary:
• Training and daytime shifts: £13.56 per hour
• Evenings and night shifts: £17.63 per hour
• Weekend shifts: £19.66 per hour
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.
Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our Enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What your typical day looks like:
- Undertake definitive clinical telephone assessment (triage) of patients with dental symptoms supported by the NHS Pathways software
- Assess and advise as appropriate through high level communication skills to meet the needs of the patient Establish concordance with patients on appropriate courses of action through telephone consultation.
- Undertake clinical training to enable safe and effective assessment of potential toxic ingestions where a dental patient has exceeded the recommended dose of specific over the counter pain relief medication.
- Refer patients as appropriate to dental services for ongoing treatment as indicated through the protocols and systems of the organisation.
- Maintain appropriate records as required.
- Work within the parameters of his/her skills and knowledge maintaining an awareness of service and dental practice developments.
- Adhere to DHU, NHS Pathways and 111 policies, protocols and standards.
- Answering 111 service calls from the general public in an efficient and courteous manner, accurately recording, checking or amending details on the call logging computer system, Adastra.
- Triage patient calls using the NHS Pathways triage system.
To be a successful Dental Nurse Advisor you’ll need:
- Minimum 12 months experience of working as a dental nurse post registration.
- Previous experience of working with the public in a busy environment.
- Dental Triage.
- Excellent and accurate record keeping.
- Demonstrate awareness of accountability in clinical practice.
