NHS 111 Dental Nurse Advisor

Job Introduction

• Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities
• Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
• Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences
• Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas

• Undertake definitive clinical telephone assessment (triage) of patients with dental symptoms supported by the NHS Pathways software
• Assess and advise as appropriate through high level communication skills to meet the needs of the patient              Establish concordance with patients on appropriate courses of action through telephone consultation.
• Undertake clinical training to enable safe and effective assessment of potential toxic ingestions where a dental patient has exceeded the recommended dose of specific over the counter pain relief medication.
• Refer patients as appropriate to dental services for ongoing treatment as indicated through the protocols and systems of the organisation.
• Maintain appropriate records as required.
• Work within the parameters of his/her skills and knowledge maintaining an awareness of service and dental practice developments.
• Adhere to DHU, NHS Pathways and 111 policies, protocols and standards.
• Answering 111 service calls from the general public in an efficient and courteous manner, accurately recording, checking or amending details on the call logging computer system, Adastra.
• Triage patient calls using the NHS Pathways triage system.
• Signpost patients to the appropriate care using the Directory of Services where appropriate.
• Maintain a tidy office/call centre at all times
• Participate in the clinical governance requirements within the work of the organisation   Maintain an awareness of individual responsibilities in relation to clinical governance.
• Practice within the parameters of policies, protocols and guidelines.
• Participate in quality improvement within the organisation
• Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
• Keeping our patients, the public and ourselves safe and well is part of every role in DHU. To maintain high levels of safety all staff are encouraged to  openly report incidents and any risk identified in Datix                                                                   
• Maintain an active registration with the General Dental Council
• Work within the regulatory requirements, codes and guidance of the General Dental Council
• Taking responsibility for own continuing professional development and performance and maintaining own portfolio in accordance with registration requirements.
• Supporting new staff in their development.
• Supporting other staff groups regarding dental health issues, sharing up-to-date practice information and acting as a resource.
• To be flexible in working arrangements, in order to meet the needs of the service. Contribute to the implementation of the service.
• To be flexible to changes in service needs.
• Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
• Adhere to all procedures, protocols and other relevant memorandum as appropriate
• Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service
• Attend training and meetings as and when required to do so by DHU
• Maintaining equipment – checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
• Provide cover for sickness, bank holidays, annual leave, etc for any call handler/dental nurse as requested including working flexibly at other DHU sites.
• Adhere to Health and Safety Policy
• Communicate outstanding issues to your manager or shift replacement before going off duty.
• Notify manager of any circumstances which may affect the provision of a high quality service.
• Communicate with patients, relatives and representatives.
• Communicate with staff within Derbyshire Health United Ltd and related organisations.
• Communicate with clinical and other appropriate staff in local primary and secondary care services.
• Communicate with staff within social services.
• Communicate with out of hours and other related services within the local health economy.
• Communicate with ambulance services.
• Communicate with all stakeholders within the 111 service.
• As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
• Any other reasonable duties as required from time to time.