Job Introduction
Service Advisor - Oldbury
Salary: £10.94 per hour
Evenings: 30% enhancement
Weekends: 45% enhancement
Part Time: 24 hours per week (Four on / Four off)
Location: Birchfield, Oldbury, West Midlands
Are you looking for a new challenge and want to be part of an exciting team where your role makes ad difference?
Whether you are looking for a career change or looking to return to work following a career break…….. there has never been a better time to come and work with us at DHU Health Care. Due to further expansion we are seeking professional enthusiastic, well-motivated individuals to join our newly created role of Service Advisor.
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Northamptonshire and The West Midlands – a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
As a Service Advisor you will be answering telephone calls from patients requiring medical assistance and from other external parties, recording information on the call logging computer system, signpost patients to the appropriate care from colleagues and carry out reception and administrative duties. You will use agreed DHU Health Care, NHS Pathways and 111 policies, protocols and standards.
You will need to complete NHS Pathways and system training to enable you to successfully undertake this role.
To be a successful Service Advisor you’ll need;
To be able to work evenings, weekends (Out of Hours Period), including working 3 out of 4 weekends and 6 out of 8 bank holidays.
A good general standard of education (GCSE Grade C or above, including English) or equivalent relevant work based experience
To demonstrate previous experience of working with the general public either face to face or over the phone
Excellent communication skills and telephone manner
Good keyboard/computer skills
To work quickly and accurately under pressure
Be willing to learn new skills and receive feedback on your performance
In return for your commitment, you’ll receive:
Competitive Salary
Generous holiday entitlement
Childcare Vouchers
NHS Pension Scheme
Westfield Health Scheme
Advantage of registration with NHS discounts
Flexible working hours to achieve the right work/life balance
Being part of support & innovative team with scope for progression
At DHU HealthCare we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.