Job Introduction
Shift Lead - Dispatch Controller
10 hours per week Average over 6 week Rota
Northampton General Hospital, NN15BD
£25,146 - £27,596 per annum, pro rata
Rota Pattern for the vacancy: Rota starts on a Monday currently on week 3 (As of 10/06/2024)
Week 1 - Saturday (23:00 - 07:59)
Week 2 - Saturday (18:00 - 22:59)
Week 3 - Saturday (13:00 - 17:59)
Week 4 - Saturday (13:00 - 17:59)
Week 5 - Wednesday, Saturday (23:00 - 07:59)
Week 6 - Wednesday & Sunday (23:00 - 07:59)
Enhancements / Benefits:
You will attract an additional 30% when working Monday to Friday evenings and 45% working weekends.
Generous annual leave entitlement & NHS Pension – we also honor NHS continuous service – bring your entitlement with you!
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
About the role:
The role will play an integral part of the urgent care team providing real time coordination of the operational shift. Additional responsibilities are to provide a smooth and efficient running of the service, capturing patient information, maintaining delivery performance of the service in line with key KPI’s & Quality assurances and ensuring compliance with standards in line with agreed policies and procedures.
We are always:
Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
Responsibilities:
- Co-ordinating the Operational team and providing support, guidance, advice, and feedback to employees in all locations within the shift.
- Co-ordinating external communications that fall outside of established call pathways.
- Actively monitor the call volumes within the services to ensure optimum service delivery to patients and maintenance of service standards.
- Ensure the shift staffing and resources are appropriate, arranging additional staff as required to ensure capacity is available to meet the demands of the service, maintaining service standards. Ensure remote workers are logged on and working allocated hours.
Essential Skills:
- Educated to GCSE level or equivalent.
- Obtained 5 A – C’s Including English and Math's
- Previous experience of working with the public in a busy environment.
- Communication with all people
- Proficient in the use of Microsoft Office, email systems and other electronic media
Desirable Skills:
- Worked in a healthcare setting.
- Databases
- Operational Support
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
