Job Introduction
Urgent Care Coordinator
Elevate your career as an Urgent Care Coordinator with DHU Healthcare!
Are you a devoted Urgent Care Coordinator seeking a rewarding opportunity to continue delivering exceptional patient care at the forefront of the NHS? DHU Healthcare has a rewarding opportunity for you!
Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients and positively impacting lives will make you an integral part of our unwavering commitment to delivering the highest level of service every day at DHU.
Your new colleagues will be a diverse multi-disciplinary community who, as a team, work collaboratively utilising their expertise to ensure that together we achieve collective brilliance.
Location: Ashgate Manor, Ashgate Road, Chesterfield, S40 4AA OR Orbis Building, Riverside Road, Derby, DE24 8HY
What DHU can offer you:
Working Patterns: 10 hours per week, mainly covering weekend working and overnights
Competitive salary: DHU Band 4.0, £26,530 per annum (pro rata)
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family. You'll also receive a free Level 1 Health Cash Plan from the Personal Group, covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What your typical day looks like:
- Despatch home visits to the appropriate clinicians in designated cars as required, ensuring that Company ‘priority’ and ‘time targets’ are not breached whilst ensuring the efficient use of this resource.
- Despatch and monitor the progress of home visits ‘in hours’ on Adastra and System1 contracts and provide support as needed. Liaise with GP surgeries as required within this process.
- Case entry of calls referred to the service.
- Support the Administrative function of Urgent Care Division (Derbyshire).
- Pro-actively liaise with all clinical staff to ensure their adherence to DHU procedures and standards i.e. reporting for duty, Prescriptions completion, work location, etc.
- When on duty act as responsible person ensuring any emergency is dealt with immediately and appropriately reported to the relevant facility and made safe i.e. spillages cleaned up, IT breakdown escalated according to the Company plan, etc.
To be a successful Urgent Care Coordinator you’ll need:
- Educated to GCSE level or equivalent
- Previous experience of working with the public in a busy environment
- Communication with a variety of people
- High level of computer experience (e.g. Word, Excel and other packages) as well as email systems and other electronic media
- Accurate record keeping
- Excellent telephone manner
We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you. For more information about our recruitment process, click here, or reach out to our Talent Acquisition team at @ Careers@DHUHealthCare.nhs.uk
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here, or alternatively, you can reach out to our ED&I team at EDandI@DHUHealthcare.nhs.uk
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.
Attached documents
