Job Introduction
Drive Progress, support our people, and shape how we work
Clinical Governance Officer
Hours and Contract: 37,5 hours, Permanent
Location: Derby
Salary: £30,809
At DHU Healthcare, every role matters, We're a not-for- Profit team driven by compassion and respect, Where your voice is heard and your growth truly matters, Join us and be part of something bigger, For you, For them, With us
As a clinical Governance Officer, you will:
- Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB).
- Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures.
- Logging and maintaining Datix records for incidents and complaints.
- Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures.
- Produce reports, both internal and external for trend analysis and learning. Including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality.
- Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required.
- Feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon.
- Working closely with the Governance Administration Team.
For you, benefits that work.
We’ll support your health, happiness and future with benefits that put you first. From access to the NHS pension scheme (and we’ll honour your existing NHS pension pot and holiday entitlement if you’re transferring), to wellbeing support, flexible options and career growth, we’re here to help you thrive at work and in life. For more information on the full range of benefits available click here.
Supporting your growth at every stage.
At DHU Healthcare, we support your growth at every stage of your career. With clear career paths, tailored training, and the DHU Academy, you’ll have the tools and the encouragement to explore new skills and opportunities, take the next step, and make an impact. From leadership programmes and apprenticeships to essential role-specific training, development is part of how we work and shape healthcare together.
A culture where differences matter.
We believe that when everyone feels valued, respected and supported, they can do their best work. We’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We are committed to supporting the Armed Forces community and, as a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. For more information on how DHU can support you, please click here.
At DHU Healthcare, your skills, ideas and growth matter.
Join us and be part of something bigger.
#IND4