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IT Infrastructure Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

IT Infrastructure Manager
Derby – Hybrid 
£50,966 per annum
 
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare
 
About the role
This is a senior post within the IT Department reporting to the Head of IT & Telecoms. The post-holder will be responsible for the company’s Information Technology infrastructure including servers, backup, and associated services.  The post provides direction of technical strategy for equipment including technical improvements, the technical services budget, technical security controls. This includes maintaining technology service levels by managing updates, securing technology, and managing a team of technical specialists.
 
The IT on all project related work with an infrastructure requirement.  This involves leading on infrastructure design and planning activities to both maintain the business systems but also ensure services are fit for purpose in the delivery of new solutions and services as required by the organisation.
 
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's, and principles

 We are always:
  • Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
  • Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
  • Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
  • Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
 
Responsibilities: 
  • Lead on all project related work with an infrastructure requirement.  This involves leading on infrastructure design and planning activities to both maintain the business systems but also ensure services are fit for purpose in the delivery of new solutions and services as required by the organisation.
  • Delivery of a secure, efficient, and effective IT Infrastructure operating to ‘five nine’ principles of unscheduled outage.
  • Lead a highly motivated team which is responsive to incidents, delivering resolution within agreed SLAs.
  • Support agreed programmes of upgrades and improvements as part of collaborative working with key business stakeholders.
  • Delivery of Critical Success Factor service improvements and Projects throughout the organisation within agreed timelines and budget.
  • Responsible for all IT infrastructure assets, including servers, storage and network components including their maintenance and support.
  • Ensuring that the monitoring of IT performance and capacity is in place with regular reports being provided.
  • Will identify and diagnose system problems, providing resolution or temporary workaround options.
  • Will provide expertise to the implementation and ongoing support of infrastructure network systems.
  • Will respond to complex queries relating to IT infrastructure systems and services and be the technical authority for such requests.
  • Understand and resolve highly complex technical and organisational issues in identifying and providing solutions.
  • Support the data and Information Security requirements of the business and according to local and nation governance and policy.
  • Contribute to IT projects and solutions, meeting the agreed quality standards, timescales, and cost budgets.
  • In collaboration with Procurement, manage existing IT support contracts through appropriate engagement with suppliers.
  • Be responsible for IT infrastructure procurement through the planning and requisition of such assets in line with agreed budget set out by the Head of IT & Telecoms and Procurement.
  • Plan activities to avoid or minimise disruption to business systems and services co-ordinating with senior managers and Information Asset Owners.
  • Provide strategic direction alongside the Head of IT & Telecoms with the freedom to operationally manage their activities necessary to fulfil business / Department strategic objectives.
  •  
 
Essential Skills:
  • Significant experience working in a complex IT environment. 
  • High level of technical knowledge spanning server, storage, and Active Directory. 
  • Experience of planning and implementing highly complex technical changes within a ‘critical infrastructure’ environment. 
  • Ability to translate strategy into operational plans to deliver IT/Telecommunication/network solutions. 
  • Degree or equivalent occupational/professional qualification or experience. 
  • MCSE, or equivalent qualification or experience. 
  • Ability to motivate and influence others within the organisation. 
  • Be a key influencer to business decisions regarding ICT operational processes. 
  • Explaining technical concepts to non-technical staff. 
  • Excellent verbal and written communication skills. 
  • Ability to work independently without direct supervision, managing and support others to do the same. 
  • Ability to manage conflicting priorities within a support environment. 
  • Driven to achieve quality standards. 
  • Self-development. 
 
 
Desirable Skills:
  • Experience of working within a Healthcare ICT Department environment.
  • Installation, configuration and troubleshooting server technologies. (Microsoft Server, Linux, VMware, MS SQL, Active Directory, Data backup and recovery, VEEAM).
  • Azure AD & Office 365 experience.
  • Prince2 Foundation.
  • ITIL Foundation.
 
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
 
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.

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