Job Introduction
We are always:
- Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
- Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
- Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
- Lead on all project related work with an infrastructure requirement. This involves leading on infrastructure design and planning activities to both maintain the business systems but also ensure services are fit for purpose in the delivery of new solutions and services as required by the organisation.
- Delivery of a secure, efficient, and effective IT Infrastructure operating to ‘five nine’ principles of unscheduled outage.
- Lead a highly motivated team which is responsive to incidents, delivering resolution within agreed SLAs.
- Support agreed programmes of upgrades and improvements as part of collaborative working with key business stakeholders.
- Delivery of Critical Success Factor service improvements and Projects throughout the organisation within agreed timelines and budget.
- Responsible for all IT infrastructure assets, including servers, storage and network components including their maintenance and support.
- Ensuring that the monitoring of IT performance and capacity is in place with regular reports being provided.
- Will identify and diagnose system problems, providing resolution or temporary workaround options.
- Will provide expertise to the implementation and ongoing support of infrastructure network systems.
- Will respond to complex queries relating to IT infrastructure systems and services and be the technical authority for such requests.
- Understand and resolve highly complex technical and organisational issues in identifying and providing solutions.
- Support the data and Information Security requirements of the business and according to local and nation governance and policy.
- Contribute to IT projects and solutions, meeting the agreed quality standards, timescales, and cost budgets.
- In collaboration with Procurement, manage existing IT support contracts through appropriate engagement with suppliers.
- Be responsible for IT infrastructure procurement through the planning and requisition of such assets in line with agreed budget set out by the Head of IT & Telecoms and Procurement.
- Plan activities to avoid or minimise disruption to business systems and services co-ordinating with senior managers and Information Asset Owners.
- Provide strategic direction alongside the Head of IT & Telecoms with the freedom to operationally manage their activities necessary to fulfil business / Department strategic objectives.
- Significant experience working in a complex IT environment.
- High level of technical knowledge spanning server, storage, and Active Directory.
- Experience of planning and implementing highly complex technical changes within a ‘critical infrastructure’ environment.
- Ability to translate strategy into operational plans to deliver IT/Telecommunication/network solutions.
- Degree or equivalent occupational/professional qualification or experience.
- MCSE, or equivalent qualification or experience.
- Ability to motivate and influence others within the organisation.
- Be a key influencer to business decisions regarding ICT operational processes.
- Explaining technical concepts to non-technical staff.
- Excellent verbal and written communication skills.
- Ability to work independently without direct supervision, managing and support others to do the same.
- Ability to manage conflicting priorities within a support environment.
- Driven to achieve quality standards.
- Self-development.
- Experience of working within a Healthcare ICT Department environment.
- Installation, configuration and troubleshooting server technologies. (Microsoft Server, Linux, VMware, MS SQL, Active Directory, Data backup and recovery, VEEAM).
- Azure AD & Office 365 experience.
- Prince2 Foundation.
- ITIL Foundation.