Please Note: The application deadline for this job has now passed.
Job Introduction
Information Governance & ISO Support Apprentice
Apprenticeship
Derby
£21,394 per annum
37.5 hours per week
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
About the role
The post-holder will be responsible for providing administrative support to the Information Governance Team and to undertake a wide variety of clerical duties and support the functions of the Information Governance & ISO Team.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's, and principles
We are always:
- Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
- Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
- Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up,’ fostering career-long learning and development, and supporting improvement ideas.
Responsibilities:
- Maintaining computerised and manual filing systems, ensuring information can be retrieved easily on request.
- Using computerised databases and information systems including Datix to input, record and receive Information governance and ISO requests with appropriate levels of training.
- Answering telephones and receiving visitors to the department, taking messages, or passing callers on to the appropriate member of staff.
- Answering telephone calls from members of the public and accurately recording details of their concerns, requirements.
- To ensure that strict confidentiality is maintained in all IG & ISO related tasks (Adhering to the requirements of the Data Protection Act and Information Governance requirements).
- Ensure the provision of a full administrative support service to the IG & ISO team. This will include undertaking clerical duties in a professional, timely manner including typing, filing, scanning, photocopying, updating spreadsheets and general office tasks.
- Supporting the compilation of required monthly reports ensuring attention to detail and accuracy is maintained.
- Accurate typing and compilation of letters.
- Respond to face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining confidentiality at all times.
- To receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area.
- Receiving correspondence for the information governance and ISO team (post, email, and telephone), ensuring that each item is passed to the correct person in the team for attention in a timely manner.
- Arranging meetings, distributing papers, taking notes, and updating action logs.
- Diary management and room booking.
- Purchasing administration.
Essential Skills:
- Good general education to GCSE or equivalent
- Eligible for the Apprenticeship
- Experience of using Microsoft Office – word, excel, outlook.
- Ability to take minutes as required.
- Willingness to undertake any training required.
- Ability to work outside of normal working hours on occasions if required.
- Willing to travel to other locations in the East Midlands, e.g., Chesterfield, Loughborough, or Leicester on occasions.
- Ability to work as part of a team.
- Flexible attitude
- Professional approach to work
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
