NHS 111 Clinical Shift Lead

Job Introduction

• Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we offer a range of flexible working patterns to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both.
• Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers, followed by three weeks of supported practice. You'll be trained on NHS Pathways systems, a recognisable licence you’ll receive on completion of training. No medical background is required.
• Competitive Salary:
  • Training and daytime shifts: £27.49
  • Evening and night shifts: 30%
  • Weekend shifts: 45%
• Generous Annual Leave Entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
• Employee Benefits:
  As part of our team, you can enjoy a host of benefits to enhance your wellbeing:
  • Private Medical Insurance: Provided through Westfield Health, including direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance, and cashback for dental, optical, and physiotherapy care.
  • NHS Pension Scheme: Join the NHS pension scheme and carry your continuous service and benefits with you.
  • Car Lease Scheme: Access a salary sacrifice scheme for hybrid/electric car leases through NHS Fleet Solutions.
  • Enhanced Maternity/Paternity Leave: Support during family milestones, backed by a robust Family-Friendly policy.
  • Cycle to Work Scheme: Commute healthily and sustainably with our cycle to work scheme.
  • Referral Programme: Earn cash rewards by referring talent to DHU.
  • Birthday Leave Guarantee: Celebrate your birthday on your terms with our flexible birthday leave policy.
  • Free Parking: Most of our sites offer free, secure parking for your vehicles.

• Lead and support a team of NHS 111 clinicians, ensuring high standards of care are maintained throughout your shift.
• Provide clinical guidance, triage support, and decision-making expertise to NHS 111 staff handling patient calls.
• Supervise clinical staff performance, ensuring adherence to protocols, guidelines, and best practices.
• Manage call queues, assess service delivery, and take immediate action to maintain a smooth operation.
• Act as a first point of contact for clinical escalations and complex calls.
• Collaborate with operational managers to develop and implement service improvements.
• Monitor and maintain NHS Pathways systems for accurate patient triage and routing.
• Foster a supportive and positive work environment through team leadership and mentorship.

• A registered healthcare professional (e.g., Nurse, Paramedic, or equivalent clinical qualification).
• Current registration with a relevant regulatory body (e.g., NMC, HCPC).
• Significant clinical experience, with prior experience in urgent care or NHS 111 services desirable.
• Strong leadership skills, with experience in managing or supervising teams.
• Excellent communication and decision-making abilities.
• A commitment to providing safe, high-quality care in a fast-paced environment.
• Knowledge of NHS Pathways or similar triage systems is an advantage (training will be provided).
• Flexibility and resilience to adapt to the demands of a shift-based role.