Please Note: The application deadline for this job has now passed.
Job Introduction
Salary: £25, 146
Evenings: 30% enhancement
Weekends: 45% enhancement
DHU 111 (East Midlands) CIC is dedicated to delivering top-quality primary healthcare services as a not-for-profit social enterprise. Committed to high standards and proactive patient care, we're seeking a dynamic individual to join us as an NHS 111 Deputy Operational Shift Lead.
Duties of the role include:
- Working under the direction of the NHS 111 Operational shift lead team to assist with the real-time management and operation of our 111 advice centers, ensuring pro-active and effective performance delivery against the NHS 111 service level agreements.
- Help provide operational assistance to the shift lead team through real-time leadership and direction to call taking staff, managing relationships effectively and supporting operational management processes and analysis that enables excellent performance to be established and maintained
- Assisting in ensuring operational effectiveness and efficiency within the National Quality Standards and KPIs for all our NHS 111 and Out of Hours Contracts
- To help support the monitoring and management of the NHS 111 advice centre teams, with support and guidance from the shift managers, to provide a safe and high quality patient focused service for the NHS 111 Services across Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, and Milton Keynes
- To support adherence to contractual and regulatory performance and quality standards, making improvements to patient experience, service quality, and efficiency.
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon, Wiltshire and the from March 2023 the West Midlands a population totalling around fourteen million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 plus people. You can find out more about us at Our profile :: DHU Healthcare
