Please Note: The application deadline for this job has now passed.
Job Introduction
Job Title: NHS 111 Non Clinical Performance Manager
Location: Orbis Building, Riverside Road, Derby
Salary: £28,407 per annum
Full Time: Permanent
Enchantments: Evening +30%, Weekends +45%
We have an exciting opportunity for a performance manager to join our CQC Outstanding NHS 111 team.
Our non clinical performance managers provide proactive and professional management, leadership, support and coaching to our 111 call taking staff.
They oversee efficiency, quality and safety of the service at all times, whilst ensuring adherence to National Quality Requirements and organisational Key Performance Indicators through proactive and innovative management.
Performance managers also maintain adherence with all contract requirements and liaise with key stakeholders to represent DHU in a timely and professional manner.
Working Pattern
4 on 4 off shifts consisting of 4 early shifts, 4 days off, 4 late shifts.
Benefits
In return we can offer you:
NHS Pension scheme
NHS Continuous service recognition
Pay enhancements ( weekday evenings from 6pm-8am +30%, weekends from 6pm Friday - 8am Monday +45%)
Enhanced Maternity/Paternity packages
Private Health Membership
Please Note: If you have been unsuccessful in your application for this role in the last 6 months, your application will not be considered at this time.
Main duties of the job
To support the day to day operation of our DHU Advice Centres through safe, effective and efficient line management of our Health & Service advisor workforce
To provide support through real-time leadership and direction to call taking staff, managing relationships effectively and leading performance management processes and analysis that enables excellent performance to be established and maintained
Assisting in ensuring operational effectiveness and efficiency within the National Quality Standards and KPIs for all our NHS 111 and Out of Hours Contracts
Overview of your organisation
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
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