Job Introduction
NHS 111 Non-Clinical Performance Manager
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of Non-Clinical Performance Managers at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your commitment to supporting the NHS 111 service exemplifies your contribution to maintaining the highest level of delivery we offer daily at DHU.
Your new colleagues comprise a compassionate community of Non-Clinical Performance Managers dedicated to supporting the NHS frontline, working collaboratively as a team to achieve collective brilliance.
Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers followed by three weeks of supported practice. You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Further details will be provided during the interview process. Note: No medical background is required.
Competitive salary:
From £29, 970
- Training and daytime shifts: £15.32
- Evenings and night shifts: 30% enhancement (Weekdays 20:00-06:00)
- Weekend shifts: 45% enhancement
Location: Oldbury
Daily Duties of a Non Clinical Performance Manager:
- Work in liaison with the operational shift leads to support the real-time management of health advisors, clinical advisors and service advisors on shift ensuring safe, effective and efficient working.
- Demonstrate and contribute to embedding the DHU Vision and Values across the organisation.
- Assist call taking staff with NHS Pathways queries when requested or through proactively identifying staff on shift who may need support.
- Be able to expertly use data analysis to discuss performance achievements or concerns with staff.
- Hold a monthly one to one meeting with all team members to discuss areas such as performance, employee engagement and ideas for service improvement. Increase the frequency of one-to-one meetings if/when required.
- Demonstrate ability to support staff with persistent performance concerns applying organisational HR processes and procedures when required.
- Ensure adherence to the National Quality Requirements and Key Performance Indicators relative to the service through team management and whilst supporting the shift.
- Review daily/weekly/monthly performance data statistics against the contract standards and take corrective action with the team to improve performance.
To be a successful NHS 111 Non Clinical Performance Manager you will need:
- Previous leadership experience is desired, preferably at a management level.
- Previous experience of working with staff in a busy service environment
- To work within and promote the DHU Vision and Values.
- To maintain strict confidentiality in relation to all issues concerned within the service and adhere to DHU policy ensuring staff are aware of their obligations under the Freedom of Information Act, Information Governance and the Data Protection Act.
- Organise and prioritise effectively own work schedule and work schedule of immediate reports, to ensure operational excellence with minimum supervision.
- Experience of communication with a variety of people.
- Able to work unsocial hours and flexibility to meet service/rota needs.
- Effective time management – strong organisational skills
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Cycle to Work Scheme: In partnership with Halfords, this salary sacrifice scheme lets you spread the cost of a brand-new bike interest-free through your salary, making your commute healthier, greener, and more affordable.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cader Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.
