Job Introduction
NHS 111 Non-Clinical Performance Manager
Location: Oldbury
Salary: £29,970 (Band 5)
Contract Type: 12 Month Fixed Term Contract
As an NHS 111 Non-Clinical Performance Manager, you will provide proactive and professional management, leadership, support and coaching to call taking staff and to ensure efficiency, quality and safety of the service at all times. Ensure adherence to National Quality Requirements and organisational Key Performance Indicators through proactive and innovative management.
What your typical day looks like:
- Work in liaison with the operational shift leads to support the real-time management of health advisors and clinical advisors on shift ensuring safe, effective and efficient working.
- Provide support through real-time coaching and direction to call taking staff when required.
- Be proficient in interpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified.
- Support management of complaints and compliments received on shift.
- Effectively manage own team of call taking staff to deliver safe and efficient service to patients
- Contribute to the real time and contingency management of shifts as required.
To be a successful 111 NHS Non-Clinical Performance Manager, you’ll need:
- Previous leadership experience, preferably at a management level
- Previous experience of working with staff in a busy service environment
- Previous experience of performance coaching preferred
- IT experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
- Management of staff rostering and rota systems
- Able to work unsociable hours
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.
Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk.
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
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