Please Note: The application deadline for this job has now passed.
Job Introduction
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of Patient Experience Facilitators at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your commitment to supporting the NHS 111 service exemplifies your contribution to maintaining the highest level of delivery we offer daily at DHU.
Your new colleagues comprise a compassionate community of Patient Experience Facilitators dedicated to supporting the NHS frontline, working collaboratively as a team to achieve collective brilliance.
What DHU can offer you:
Competitive salary:
£26,530 / £13.56 per hour
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What your typical day looks like:
- Responsible for conducting audits and investigations resulting from complaints, incidents, and Health Care Professional Feedback (HCPF) related to the DHU 111 service, working closely with the clinical governance team to ensure these are completed accurately and on time.
- Essential to delivering a safe, effective, and high-quality service by promoting best practices through timely audits and feedback, while also sharing insights and learnings from recurring themes and trends identified.
- A commitment to quality service and excellence in all aspects of DHU 111’s operations is fundamental to this role, supporting the continuous development and improvement of the service.
To be a successful you’ll need:
- Expert user of NHS Pathways and Adastra host system with a strong knowledge of NHS Pathways call audit toolkits and performance management framework
- Experience working under pressure and meeting tight deadlines
- Skilled in assertively and professionally managing challenges
- Experienced in communicating effectively with a diverse range of people
- Proficient in IT, including: Microsoft Word, Excel, and other software packages, email systems and other electronic media
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: 111hrrecruitmentteam@DHUHealthCare.nhs.uk.
The hyperlink should go to - FAQ – DHU Healthcare Careers
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
