Job Introduction
NHS 111 System Development Intelligence Analyst
Salary: £38,383 - £46,221 per annum
Location: Orbis, Riverside Rd, Derby DE24 8HY
Contract: Full Time – 37.5h per week
Turn data into insight that drives performance, quality, and patient care.
An exciting opportunity has arisen for an experienced analyst to join our NHS 111 service as a System Development Intelligence Analyst. This is a pivotal role where you will help shape how data is used to improve operational performance, enhance clinical quality, and support strategic decision-making.
Working within the Systems Development & Intelligence function, you will play a key role in advancing our analytics capability—supporting the transition from reporting to meaningful intelligence that drives real impact across the organisation.
You’ll work closely with operational and clinical leaders, influencing service improvement and ensuring high-quality insights underpin everything we do.
This role also offers the opportunity to further develop your expertise across NICE CXOne systems, interaction analytics, workforce management tools, and Power BI reporting within a high-performing NHS 111 environment.
As a System Development Intelligence Analyst, you will:
- Develop and optimise analytics, reporting, and intelligence across NHS 111 systems.
- Champion high-quality patient care through data-driven insight and performance improvement.
- Provide leadership within the SD&I function and deputise for senior roles when required.
- Influence senior stakeholders using expert knowledge of quality analytics and voice analytics best practice.
- Drive improvements in dashboards, reporting, and system utilisation across NICE CXOne platforms.
- Support and mentor analysts and apprentices, contributing to a high-performing team.
- Translate complex data into clear, actionable insights for operational and clinical teams.
- Oversee the production of regular reporting on quality, performance, and interaction analytics.
- Contribute to organisational change programmes and continuous service improvement initiatives.
For you, benefits that work.
We’ll support your health, happiness and future with benefits that put you first. From access to the NHS pension scheme (and we’ll honour your existing NHS pension pot and holiday entitlement if you’re transferring), to wellbeing support, flexible options and career growth, we’re here to help you thrive at work and in life. For more information on the full range of benefits available click here.
Supporting your growth at every stage.
With us, development is part of our culture. From essential training and apprenticeships to supportive leadership and career pathways, we’ll help you grow in ways that matter to you. Because when our people thrive, so do our patients and communities.
With us, everyone belongs.
Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. here. For more information on how DHU can support you, please click here.
At DHU Healthcare, you’ll find a welcoming, supportive environment with wellbeing support, flexible options and career growth. Your career and contribution really matter - for you, for them, with us.
Apply today and start shaping the future of care.
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