Job Introduction
Be the friendly face patients see when they arrive.
Patient Service Assistant.
Location: Ashgate Manor, Chesterfield or Orbis, Derby
Salary: £24544 (Band 2.0)
Working hours: Bank (zero hours)
At DHU Healthcare, every role matters. We’re a not-for-profit team driven by compassion and respect, where your voice is heard and your growth truly matters. Join us and be part of something bigger. For you, for them, with us.
With us, every moment matters. Our UEC teams deliver expert care 24/7, working together to respond quickly when it’s needed most.
This role sits at the heart of patient care, acting as the first point of contact for individuals accessing urgent and primary care services. As a Patient Services Assistant, you play a vital role in ensuring patients are supported, informed, and guided efficiently through their care journey. Your contribution directly impacts patient experience, service quality, and the smooth coordination of clinical teams, making you an essential part of delivering compassionate, responsive healthcare.
As a Patient Service Assistant, you will:
- Manage incoming calls and coordinate patient appointments efficiently
- Welcome and support patients attending the Primary Care Centre
- Work closely with clinicians, nurse practitioners, and operational teams
- Accurately capture and record patient information using systems such as Adastra
- Provide administrative support, including minute taking and data collation
- Maintain a safe, organised, and professional reception environment
- Act as a key link between patients, healthcare professionals, and external partners to ensure seamless care delivery
For you, because great work starts with a supported team.
We’ll support your health, happiness and future with benefits that put you first. From access to the NHS pension scheme (and we’ll honour your existing NHS pension pot and holiday entitlement if you’re transferring), to wellbeing support, flexible options and career growth, we’re here to help you thrive at work and in life. For more information on the full range of benefits available click here.
Learning that shapes your career.
With us, development is part of our culture. From essential training and apprenticeships to supportive leadership and career pathways, we’ll help you grow in ways that matter to you. Because when our people thrive, so do our patients and communities.
A culture where differences matter.
We believe that when everyone feels valued, respected and supported, they can do their best work. We’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We are committed to supporting the Armed Forces community and, as a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. For more information on how DHU can support you, please click here.
At DHU Healthcare, your skills, ideas and growth matter.
Join us and be part of something bigger.
