Job Introduction
Systems Data Technician - Apprenticeship
Looking to launch your career in data while making a meaningful impact on patient care? DHU is offering an exciting opportunity for an enthusiastic individual to join our Systems and Intelligence team as an Apprentice Data Technician (Level 3).
Serving over 11 million people and managing 4.5 million calls annually, DHU 111 plays a vital role in delivering urgent care across the Midlands, Milton Keynes, and London. Our mission is clear: to be the best employer and provider of NHS 111 services in the country—offering consistently high-quality care and excellent performance.
Based at our Orbis Building in Pride Park, Derby, this hands-on, site-based role focuses on supporting our Quality Management and Interaction Analytics (QM & IA) function. You’ll work closely with analysts to explore and interpret call data using tools like NICE CXOne, helping drive improvements in compliance, service delivery, and patient outcomes—while earning a nationally recognised Level 3 Data Technician Apprenticeship.
Location: Derby
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Competitive salary: £24071 (Band 3 )
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
What your typical day looks like:
- Prepare data for audits, tagging and quality reviews
- Tag and label call interactions in NICE CXOne to support insight work
- Help maintain reports and dashboards in Excel and Power BI
- Support form testing and process improvements within the QM & IA systems
- Observe how analysts support operational teams using data insights
- Carry out any other duties as deemed appropriate for the role, within the
- scope of the apprenticeship and under supervision
To be a successful Systems Data Technician Apprentice you’ll need:
• GCSE Math’s at grade 4/C or above (or equivalent)
• Interest in healthcare, digital systems, and problem solving
• Willingness to work full time on site and develop through structured learning
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk.
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
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