Job Introduction
Drive progress, support our people, and shape how we work.
Clinical System SystmOne Product Engineer
At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.
With us, every role makes the difference. Our corporate teams drive progress, solve challenges, and work together to help shape the future Of healthcare.
As a member of the Digital Systems Team, the Clinical System SystmOne Product Engineer will provide specialist application expertise across the design, configuration, implementation, optimisation and ongoing support of TPP SystmOne.
The post holder will translate clinical and operational requirements into reliable, usable and appropriately assured system solutions across DHU services throughout the Midlands. The role combines hands-on product configuration and development with live application support, system health checks, user training and service mobilisation, working closely with clinical leads, operational teams, IT Operations, Data Services and TPP.
The post holder will improve patient and colleague experience through consistent configuration, effective workflows and responsive support, demonstrating DHU’s CARE values: Compassionate, Accomplished, Respectful and Encouraging. Product engineering in this role centres on SystmOne application configuration, workflow development and lifecycle support, rather than development of the supplier’s core software.
Key Areas of Responsibility and Accountability:
- Have specialist knowledge of SystmOne functionality, unit types and configuration dependencies across clinical services.
- Review of supplier developments and release information to identify service impacts and opportunities for improvement.
- Requirements gathering, application specifications and presentation of practical solution options with clinical and operational leads.
- Documentation of current workflows, configuration baselines, dependencies and support procedures.
- Design and implementation of agreed future workflows, supported by testing, change records and service acceptance.
- Configuration of templates, protocols, questionnaires, care plans, tasks, caseloads, appointment rotas, letters and user-facing views.
- Unit mobilisation, approved user access configuration, mobile working and application-side integration setup and testing.
- Delivery of SystmOne training, user guidance, floor-walking, go-live support and knowledge transfer.
- Live system support, routine health checks, incident and problem investigation, supplier escalation and continuous optimisation.
To be successful in this role. you will need:
- TPP SystmOne Core Familiarisation training or demonstrable equivalent practical knowledge.
- Degree level or equivalent relevant experience in clinical systems configuration, implementation and support.
- Ability to translate clinical and operational requirements into SystmOne configuration specifications, assess dependencies and explain solution options and limitations
- Awareness of digital clinical safety principles and DCB0160, with the ability to identify and escalate configuration-related hazards and contribute evidence to clinical safety assurance under the direction of the designated Clinical Safety Officer
- Ability to plan and deliver assigned system builds, testing and deployment activities, balancing live support with project commitments and escalating resource conflicts
- Able to travel between DHU sites in order to provide IT services
We offer a benefits package with your health, happiness and future in mind. You'll have access to the NHS pension scheme (and we'll honour your existing NHS pension pot and holiday entitlement if you're transferring), free secure parking at most sites, birthday leave, and our Health Cash Plan for you and your family — covering dental, optical, therapy costs, and 24/7 GP access after six months. Plus, there's wellbeing perks, flexible working, a salary sacrifice Car Lease Scheme with low-emission options, enhanced maternity and paternity leave, and a rewarding referral programme. It's our way of saying thank you.
At DHU Healthcare, we support your grovvth at every stage of your career. With clear career paths, tailored training, and the DHU Academy, you'll have the tools and the encouragement to explore new skills and opportunities, take the next step, and make an impact. From leadership programmes and apprenticeships to essential role-specific training, development is part of how we work and shape healthcare together.
Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process
At DHU Healthcare, you'll find a welcoming, supportive environment with wellbeing support, flexible options and career growth. Your career and contribution really matter - for you, for them, with us.
