Please Note: The application deadline for this job has now passed.
Job Introduction
Deputy Operations Manager
Location- Anstey Frith House
£33,706- £40,588
With additional payments for unsociable hours
Enhancements / Benefits:
You will attract an additional 30% when working Monday to Friday evenings and 45% working weekends.
Generous annual leave entitlement & NHS Pension – we also honour NHS continuous service – bring your entitlement with you!
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile :: DHU Healthcare.
About the role:
The post holder will support the Operations Manager in the delivery of our In and Out of House
service provisions across the LLR contracts. The post holder will provide operational leadership,
and line management to all non-clinical staff.
Within UEC South Region ensuring that processes are in place to support the achievement of
organisational goals, a culture of patient safety and high standards of service delivery.
The post holder will ensure the delivery of an effective and efficient service in line with com-missioned contracts and will be committed to providing a quality focused service. The post holder will be integral in the future delivery and co-ordination of the contracts commissioned to DHU. Visibility will be required during the In and Out of Hours period.
The post holder will ensure the delivery of responsive, safe, high quality healthcare services, motivating and mobilising teams to ensure all performance and quality indicators in all contracts with our commissioners.
The post holder will attend and represent the core services performance at external meetings and at other forums where required. The post holder will be responsible for service, workforce and financial planning within his/her department and will work closely with other Managers and clinicians to support company-wide objectives.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviours and principles
We are always:
• Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities
• Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
• Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences
• Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas
Responsibilities:
• To provide full support to the operational teams to ensure services operate effectively and efficiently meeting contractual requirements
• Undertake responsibility for the management of all non-clinical staff
• To ensure that the service maintains operational efficiency at all times through correct allocation of staff whilst ensuring budget constraints are adhered to
• To support the development of policies and protocols and implement them, ensur-ing compliance with DHU Policies and Procedures and legislative requirements
• Pro-actively manage staffing requirements within DHU Operations and Clinical Services and ensure that needs are met
Full duties outlined on the job description attached, or available on request.
Essential Qualifications:
• Educated to degree level or equivalent experience,
• Ideally Excel qualification
Essential Experience:
• Previous suitable/management experience managing a large team including management and motivation of staff
• Previous NHS management responsibility and experience
• Previous experience of working with staff in a busy service environment
• Communication with a variety of people
• High level of computer experience (e.g. Word/Excel and other packages)
• Databases
• Rota management
• Change management
Essential Skills:
• Excellent interpersonal/ communication skills
• Ability to manage change
• Delegation
• People Management
• Ability to use initiative
• Accurate record keeping
• Problem solving skills
• Effective time management – strong organisational skills
• Ability to maintain strict levels of confidentiality
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
Location- Anstey Frith House
£33,706- £40,588
With additional payments for unsociable hours
Enhancements / Benefits:
You will attract an additional 30% when working Monday to Friday evenings and 45% working weekends.
Generous annual leave entitlement & NHS Pension – we also honour NHS continuous service – bring your entitlement with you!
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile :: DHU Healthcare.
About the role:
The post holder will support the Operations Manager in the delivery of our In and Out of House
service provisions across the LLR contracts. The post holder will provide operational leadership,
and line management to all non-clinical staff.
Within UEC South Region ensuring that processes are in place to support the achievement of
organisational goals, a culture of patient safety and high standards of service delivery.
The post holder will ensure the delivery of an effective and efficient service in line with com-missioned contracts and will be committed to providing a quality focused service. The post holder will be integral in the future delivery and co-ordination of the contracts commissioned to DHU. Visibility will be required during the In and Out of Hours period.
The post holder will ensure the delivery of responsive, safe, high quality healthcare services, motivating and mobilising teams to ensure all performance and quality indicators in all contracts with our commissioners.
The post holder will attend and represent the core services performance at external meetings and at other forums where required. The post holder will be responsible for service, workforce and financial planning within his/her department and will work closely with other Managers and clinicians to support company-wide objectives.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviours and principles
We are always:
• Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities
• Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
• Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences
• Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas
Responsibilities:
• To provide full support to the operational teams to ensure services operate effectively and efficiently meeting contractual requirements
• Undertake responsibility for the management of all non-clinical staff
• To ensure that the service maintains operational efficiency at all times through correct allocation of staff whilst ensuring budget constraints are adhered to
• To support the development of policies and protocols and implement them, ensur-ing compliance with DHU Policies and Procedures and legislative requirements
• Pro-actively manage staffing requirements within DHU Operations and Clinical Services and ensure that needs are met
Full duties outlined on the job description attached, or available on request.
Essential Qualifications:
• Educated to degree level or equivalent experience,
• Ideally Excel qualification
Essential Experience:
• Previous suitable/management experience managing a large team including management and motivation of staff
• Previous NHS management responsibility and experience
• Previous experience of working with staff in a busy service environment
• Communication with a variety of people
• High level of computer experience (e.g. Word/Excel and other packages)
• Databases
• Rota management
• Change management
Essential Skills:
• Excellent interpersonal/ communication skills
• Ability to manage change
• Delegation
• People Management
• Ability to use initiative
• Accurate record keeping
• Problem solving skills
• Effective time management – strong organisational skills
• Ability to maintain strict levels of confidentiality
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
