Please Note: The application deadline for this job has now passed.
Job Introduction
Integrated Governance Officer
Elevate your career as an Integrated Governance Officer with DHU Healthcare!
Are you a passionate professional seeking a rewarding opportunity to become a part of our team, contributing significantly by overseeing and enhancing our integrated governance framework?
As the Integrated Governance Officer, you will lead on the managing of complaints and incidents while evaluating organizational processes. Your expertise will enhance our governance practices, ensuring continuous value addition, preservation of our organizational culture, and facilitation of robust decision-making procedures.
Location: Derby
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Competitive salary: £28,407 (Band 5) - Pro Rata
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Private Medical Insurance: We take care of your health and wellbeing with private medical insurance provided through Westfield Health, ensuring access to quality healthcare when you need it most. Membership includes direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Cycle to Work Scheme: Stay active and reduce your carbon footprint with our cycle to work scheme, making it easier for you to commute in a healthy and sustainable way.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
What your typical day looks like:
- Operate and lead on the Complaints Policy and Procedures, Incident Policy and Records Management Policy at DHU on a day-to-day basis.
- Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB).
- Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures.
- Logging and maintaining Datix records for incidents and complaints.
- Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures.
- Produce reports, both internal and external for trend analysis and learning. Including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality.
- Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required.
- Feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon.
- Provide administrative support to the Head of Governance/Corporate Head of Governance/Integrated Governance Team Leader including the booking of meetings and taking minutes if required.
- Working closely with the Governance Administration Team.
To be a successful Integrated Governance Officer you’ll need:
- Minimum of 2 years’ experience of working within a health care/public sector environment.
- Minimum of 2 years’ experience in the handling and processing of complaints within the NHS or similar organisation.
- High level of administration experience.
- Proven track record in prioritising a busy workload.
- Competence in using a number of software packages, Work, Excel, Access, PowerPoint, Outlook.
- Right to work in the UK.
More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.