Please Note: The application deadline for this job has now passed.
Job Introduction
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of Patient Experience Facilitators at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your commitment to supporting the NHS 111 service exemplifies your contribution to maintaining the highest level of delivery we offer daily at DHU.
Your new colleagues comprise a compassionate community of Patient Experience Facilitators dedicated to supporting the NHS frontline, working collaboratively as a team to achieve collective brilliance.
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both.
Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers followed by three weeks of supported practice. You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Further details will be provided during the interview process. Note: No medical background is required.
Salary:
• From £25, 146 + leadership enhancement
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What your typical day looks like:
- Team Management: Oversee the Patient Experience Team, ensuring timely completion of appraisals and one-on-one meetings.
- Personal Development: Contribute to the development of personal development plans for both yourself and the team.
- Quality Improvement: Work with the Head of Clinical Development & Quality to enhance Continuous Quality Improvements.
- Datix Responsibility: Manage and maintain the Datix Manual to support NHS 111 management and provide Datix training.
- Audit Oversight: Ensure the correct process and timely completion of audits as part of the clinical governance framework.
- Performance and Training: Identify performance issues from audits and escalate them for targeted training to improve triage quality and advisor productivity.
- Call Audits: Demonstrate expertise in NHS Pathways call audit toolkits and ensure accurate documentation in audits.
- Confidentiality & Compliance: Ensure confidentiality and adherence to policies like the Data Protection Act and Freedom of Information Act.
To be a successful you’ll need:
- Experience: Requires line management experience with a track record of leading teams effectively.
- Experience Under Pressure: Proven ability to work under pressure and meet tight deadlines while maintaining professionalism.
- Assertive Challenge Management: Capable of managing challenges assertively and professionally in the workplace.
- IT Skills: Strong proficiency in IT tools such as Word, Excel, email, and other electronic media.
- Analytical & Problem-Solving Skills: Excellent analytical skills and the ability to solve problems effectively, using initiative.
- Communication Skills: Ability to communicate clearly, tactfully, and with sensitivity, especially when handling difficult or sensitive information.
- Time Management & Confidentiality: Strong organisational skills, effective time management, and the ability to maintain strict confidentiality and accurate records.
- Flexibility & Commitment: Willing to work unsocial hours, including weekends and bank holidays, and able to travel between sites as required.
More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: 111hrrecruitmentteam@dhuhealthcare.nhs.uk
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of Patient Experience Facilitators at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your commitment to supporting the NHS 111 service exemplifies your contribution to maintaining the highest level of delivery we offer daily at DHU.
Your new colleagues comprise a compassionate community of Patient Experience Facilitators dedicated to supporting the NHS frontline, working collaboratively as a team to achieve collective brilliance.
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both.
Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers followed by three weeks of supported practice. You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Further details will be provided during the interview process. Note: No medical background is required.
Salary:
• From £25, 146 + leadership enhancement
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What your typical day looks like:
- Team Management: Oversee the Patient Experience Team, ensuring timely completion of appraisals and one-on-one meetings.
- Personal Development: Contribute to the development of personal development plans for both yourself and the team.
- Quality Improvement: Work with the Head of Clinical Development & Quality to enhance Continuous Quality Improvements.
- Datix Responsibility: Manage and maintain the Datix Manual to support NHS 111 management and provide Datix training.
- Audit Oversight: Ensure the correct process and timely completion of audits as part of the clinical governance framework.
- Performance and Training: Identify performance issues from audits and escalate them for targeted training to improve triage quality and advisor productivity.
- Call Audits: Demonstrate expertise in NHS Pathways call audit toolkits and ensure accurate documentation in audits.
- Confidentiality & Compliance: Ensure confidentiality and adherence to policies like the Data Protection Act and Freedom of Information Act.
To be a successful you’ll need:
- Experience: Requires line management experience with a track record of leading teams effectively.
- Experience Under Pressure: Proven ability to work under pressure and meet tight deadlines while maintaining professionalism.
- Assertive Challenge Management: Capable of managing challenges assertively and professionally in the workplace.
- IT Skills: Strong proficiency in IT tools such as Word, Excel, email, and other electronic media.
- Analytical & Problem-Solving Skills: Excellent analytical skills and the ability to solve problems effectively, using initiative.
- Communication Skills: Ability to communicate clearly, tactfully, and with sensitivity, especially when handling difficult or sensitive information.
- Time Management & Confidentiality: Strong organisational skills, effective time management, and the ability to maintain strict confidentiality and accurate records.
- Flexibility & Commitment: Willing to work unsocial hours, including weekends and bank holidays, and able to travel between sites as required.
More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: 111hrrecruitmentteam@dhuhealthcare.nhs.uk
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
