Vacancies

Receptionist - Urgent Care

Please Note: The application deadline for this job has now passed.

Job Introduction

Receptionist – Urgent Care

Bank and Substantive hours available

Loughborough Urgent Treatment Centre

£21,394 per annum (pro rata)

DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.

About the role

This post provides reception support to clinical staff and Patients. The role requires a good working knowledge of reception duties preferably in a medical setting but not essential. A good level of Information Technology skills required as the service uses a computerised clinic system (e.g. SystmOne).

We are always:

Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.

Responsibilities:

To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person.
Each Consultation room needs to be cleaned in accordance with the Clinic room checklist and any resources need to be stocked ready for patient care. I.e. Examination couch ready and ensure there is enough couch roll for the shift.
Emergency equipment i.e. Resus bag, DE fib is to be collected from the storeroom and placed in an accessible place for all Clinicians.
To receive and record incoming calls from Fosse House, other organisations i.e. Bed Bureau and colleagues accurately and transferring calls as appropriate to Clinicians and other staff.
Comfort call patients if they do not attend their appointment.
To receive patients, dealing with their enquiries and explaining hub procedures i.e. infection control protocol.
To ensure all SystmOne processes and procedures are completed. I.e. arriving patients, merging 111 letters, completing discharge letters, and sending discharge summary tasks.
To assist the Clinician as requested in Chaperone duties.
To assist the Clinician as requested by telephoning emergency services, bed bureau etc.
To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
To maintain confidentiality of information relating to patients, clients, staff and other users of the services.

Essential Skills:

Flexibility to meet service/Rota needs including annual leave and sickness cover.
Full valid driving license and use of a vehicle and able to travel to other DHU bases on occasions.
Requirement to meet DBS and other checks that must be satisfactory to DHU Health Care CIC Urgent Care Division (Leicestershire) recruitment process.
High level of reception experience.
Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media.
Accuracy and attention to detail.
Good team player able to work within a multi-disciplinary team.
Ability to work under own initiative.
High level of interpersonal skills.
Adhere to the Confidentiality Code and Data Protection Regulations.

Desirable Skills

Previous experience in a health care environment desirable.

In return, we can offer:

Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.

At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.