Please Note: The application deadline for this job has now passed.
Job Introduction
GP Administrator / Receptionist
30 hours per week
Heron GP Practice
The Merlyn Vaz Health & Social Care Centre,
1 Spinney Hill Road
Leicester
Leicestershire
LE5 3GH
£22,383 per annum pro rata
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
About the role
As a GP Administrator / Receptionist, you will be part of the administration team and you will be responsible to ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager. A commitment to a quality service, excellence in clinical practice and continuous professional development are integral to the role and the development of the service.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's, and principles
We are always:
- Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
- Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
- Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
Responsibilities:
- To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
- To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager, and other staff.
- To receive and record requests for home visits, following the protocol for this.
- To receive patients, dealing with their enquiries and explaining surgery procedures.
- To make new and follow-up appointments and deal efficiently with appointment bookings.
- To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
- To maintain confidentiality of information relating to patients, clients, staff, and other users of the services.
- To extract patient records as required
Essential Skills:
- High level of Administration experience
- Previous experience in a health care environment desirable
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media
- Accuracy and attention to detail
- IT literacy skills in Word, Excel, PowerPoint
- Flexible & adaptable to meet changing needs of service.
Desirable Skills:
- Self-motivated, able to work without supervision, using own initiative to complete tasks.
- Well-developed influencing skills combined with a facilitative and supportive style of working.
- Ability to prioritise work and meet deadlines.
- Good interpersonal and communication skills
- Evidence of commitment to continuing professional development (CPD)
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
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