Job Introduction
Internal Opportunity: NHS 111 Non-Clinical Pathways Trainer
An excellent opportunity has arisen exclusively for our DHU Healthcare colleagues to further their career within our NHS 111 Training and Development team. If you’re passionate about supporting others, delivering quality training, and contributing to safe, high-quality patient care in a supportive, values-led environment we would love to hear from you.
This is your chance to take on a rewarding role where you’ll play a key part in developing and supporting our call handling teams and ensuring our NHS 111 service continues to provide outstanding care to the communities we serve.
Location: Orbis, with occasional travel to other sites as required
Hours: 37.5 per week
Contract Type: Permanent
Eligibility: Internal applicants only
About the role:
As a Non-Clinical NHS 111 Pathways Trainer, you will be part of a dedicated training team responsible for delivering Pathways training, call handling development, and ongoing support to our NHS 111 teams. You will also work closely with operational and CQI colleagues to ensure training is aligned with service needs and Pathways licence requirements.
You’ll support new and existing advisors, deliver system and process training, undertake audits and reflective practice, and contribute to training plan development, ensuring our workforce is skilled, supported, and compliant.
Key responsibilities include:
- Delivering high-quality NHS Pathways training to new and existing call advisors
- Training staff in the use of key systems including Adastra and NICE CXOne
- Undertaking audits, reflective practice, and feedback sessions to support staff development
- Contributing to the design, delivery, and evaluation of training plans and resources
- Maintaining accurate manual and computerised training records
- Keeping up to date with system and process changes, and supporting communication of updates to the team
- Supporting the preparation of appraisal documentation and contributing to staff development reviews
- Maintaining strict confidentiality and adhering to all relevant protocols and policies
- Providing cover for other trainers during periods of leave or sickness, including occasional weekends and bank holidays as needed
What we’re looking for:
Essential criteria:
- 4 GCSEs Grade A–C or equivalent, including English and Maths
- 2 years’ experience in training delivery within a relevant environment
- 12 months’ experience working as an NHS 111 call handler
- Accredited Pathways Trainer status
- Strong IT skills including Word, Excel, and other Microsoft Office packages
- Proven ability to communicate effectively across a range of audiences
- Excellent organisational, problem-solving, and time management skills
- Flexibility to work unsocial hours and travel between sites where required
- A positive, professional, and supportive approach with a commitment to continuous improvement and embedding the DHU CARE values in practice
Application and shortlisting process:
To be considered for shortlisting, please submit a cover letter clearly outlining how you meet the essential criteria set out in the job description and person specification. Applications without a cover letter addressing these points will not be shortlisted.
This is a valued internal opportunity for those committed to developing people, supporting service improvement, and delivering excellent patient care within NHS 111.
