Job Introduction
Internal Opportunity: 111 Deputy Training and Development Manager
An exciting internal opportunity has arisen for our DHU Healthcare colleagues to develop their leadership career within our NHS 111 Training and Development team. If you’re passionate about developing people, improving training standards, and contributing to high-quality patient care in a supportive, values-led environment, we would love to hear from you.
This is your chance to step into a key leadership role, directly supporting the delivery of training excellence and playing a vital part in ensuring our service remains safe, compliant, and effective.
Location: Derby, Chesterfield, or Oldbury with flexibility to travel between sites
Hours: 37.5 per week
Contract Type: Permanent
Eligibility: Internal applicants only
About the role:
As 111 Deputy Training and Development Manager, you will support and deputise for the Training and Development Manager, overseeing the delivery of NHS Pathways training, coaching, and development initiatives for our 111 service. You’ll ensure our training team remains compliant, delivering high standards of patient assessment training, while contributing to wider quality assurance and workforce development programmes.
You will actively engage in rota planning, auditing, coaching, performance initiatives and support a culture of continuous improvement across our training teams.
Key responsibilities include:
- Deputising for the Training & Development Manager, ensuring first-class support to NHS 111 operations
- Delivering and overseeing NHS Pathways training, audits, coaching, and assessment processes
- Observing and supporting trainers in line with NHS Pathways licence compliance
- Contributing to staff retention, performance improvement, and quality assurance initiatives
- Managing, supporting and developing the training team, including 1:1s, appraisals, and absence management
- Participating in rota planning, workforce management processes, and business continuity planning
- Communicating effectively with internal stakeholders at all levels to support training and operational needs
What we’re looking for:
Essential criteria:
- Accredited NHS Pathways Trainer
- Minimum of 4 years NHS experience, ideally within NHS 111
- At least 6 months experience in a Training and Development leadership or management role
- Comprehensive IT skills, including Microsoft Office and Excel
- Excellent organisational, communication, and interpersonal skills
- Strong problem-solving abilities, attention to detail, and proven ability to manage competing priorities
- Flexibility to work across a 24/7 service, including weekends and bank holidays where required
- A genuine commitment to quality improvement and embedding the DHU CARE values in everyday practice
Application and shortlisting process:
To be considered for shortlisting, please submit a cover letter clearly outlining how you meet the essential criteria detailed in the job description and person specification. Applications without a tailored cover letter addressing these points will not be shortlisted.
This is a valued internal development opportunity, and we encourage applications from those eager to progress their leadership career and contribute to high standards of patient care and staff development within NHS 111.
