Job Introduction
Internal Opportunity: Operations Manager – UTC Oadby
A fantastic opportunity has arisen exclusively for our DHU Healthcare colleagues to step into a pivotal leadership role within our Urgent Treatment Centre (UEC) Division. If you're passionate about operational excellence, people leadership, and delivering high-quality services that make a real impact, we would love to hear from you.
Location: Oadby UTC,
Hours: 37.5 per week ( Monday to Friday, 1 in 4 weekend rota)
Contract Type: Secondment – 12th months
Eligibility: Internal applicants only
About the role:
As Operations Manager, you will provide visible and effective operational leadership to our UEC services, supporting our Clinical and Operational Leads to ensure the delivery of responsive, safe, and efficient care across the region. You will be responsible for the day-to-day management of non-clinical teams, rota planning, performance monitoring, service improvement, and contract compliance.
You’ll work closely with senior leaders, partners, and commissioners to deliver high-quality services, contribute to future development opportunities, and support DHU’s commitment to innovation, collaboration, and patient-centred care.
Key responsibilities include:
- Leading, managing, and supporting non-clinical staff across the UEC UTC division
- Ensuring effective service delivery in and out of hours, including rota oversight, operational planning, and incident preparedness
- Monitoring performance against contract KPIs and driving continuous service improvement
- Collaborating with clinical leads, service managers, and stakeholders to support safe and effective patient care
- Managing recruitment, appraisals, training, and HR processes across your team
- Representing the division in meetings with commissioners and contributing to service development plans
- Taking part in the on-call rota to provide 24/7 operational leadership support
- Contributing to financial planning, resource allocation, and the delivery of cost-effective services
What we’re looking for:
Essential criteria:
- Educated to degree level or equivalent operational management experience
- Proven leadership experience managing large or complex teams
- NHS management experience, preferably in urgent or unscheduled care settings
- Strong working knowledge of rota management, performance frameworks, and workforce planning
- Excellent communication, negotiation, and relationship-building skills
- Advanced IT proficiency, including Microsoft Excel and other management tools
- Ability to work flexibly across shift patterns and provide on-call leadership support
- A solutions-focused leader with the ability to remain calm under pressure and lead by example
- Commitment to DHU's CARE values and a passion for improving services for patients and staff
