Service Delivery Coordinator

Job Introduction

Keep urgent care running smoothly, every day.

Service Delivery Coordinator.

Location: Northampton General Hospital

Working Pattern: Weekly average of 11.29 hours. Full working pattern attached.

Salary: DHU Band 4.0, £27,273 per annum (pro rata)

At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference – for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.

At DHU Healthcare, our Urgent and Emergency Care teams work on the frontline of the NHS, delivering expert, compassionate care 24/7, 365 days a year. From Emergency Departments and Urgent Treatment Centres to GP surgeries and communities across the East Midlands and beyond, we’re there when people need us most.

Our teams of skilled medical, nursing, allied health, and support professionals all work together to respond quickly and effectively to every patient. We deliver a wide range of services including community nursing, urgent treatment, primary care streaming, urgent on-day primary care, GP home visiting, phlebotomy, community hospital medical cover, telephone consultation support, and palliative care home visiting. With us, you’ll be supported to succeed – in your role, your development, and your career.

As a Service Delivery Coordinator you will:

• Coordinate urgent and emergency care services in real time to support safe, timely patient care.
• Support clinical and operational teams, helping each shift run smoothly and efficiently.
• Monitor demand, staffing, and performance to maintain high service standards.
• Act as a key point of communication across teams and partner services.
• Play a vital role in problem-solving, quality, and patient experience.

For you, benefits that work.

We’ll support your health, happiness and future with benefits that put you first:

• Access to the NHS pension scheme (we’ll also honour your existing NHS pension pot and holiday entitlement if you’re transferring)
• Wellbeing support
• Flexible working options
• Career growth and development opportunities For more information on the full range of benefits available click here.

(link to – https://dhucareers.com/working-us/our-benefits)

With us, your development matters. Whether you’re starting out or ready for your next challenge, we offer clear pathways to help you grow with confidence wherever you are in your career. Essential training is tailored to your role, and support is always within reach – because we know that fulfilled colleagues deliver better care, stronger teamwork, and more impact. From coaching-led leadership through our Inspire programme, partnerships like the Integrated Urgent Care course with the University of Derby, and apprenticeships, we’ll help you develop in ways that matter to you. We encourage you to explore new skills and embrace opportunities.

We believe that when everyone feels valued, respected and supported, we can deliver the best care. We’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Volunteers, and military families, valuing their strength and dedication.

We’re proud to offer fulfilling roles with real opportunities for growth – plus training, wellbeing benefits and clear career pathways.

Ready to make the difference? We’d love to hear from you.