Job Introduction
Associate Systems Development & Intelligence Analyst
Location: Orbis, Derby
Help turn data into insight and make a real difference to NHS 111.
At DHU Healthcare, every interaction matters. Our NHS 111 systems development & intelligence team plays an important role in supporting high quality patient care, improving operational performance and helping our services make informed, evidence based decisions.
We are looking for an enthusiastic and analytical Associate Systems Development & Intelligence Analyst to join our team. This is an excellent opportunity for someone looking to develop their technical and analytical skills while working with operational systems, data and reporting.
About the role
Working alongside systems development, workforce management, planning, quality and operational teams, you will support the development, maintenance and improvement of our systems, reports and analytical tools.
Your responsibilities will include:
- Supporting the day-to-day use and development of NICE CXone and NICE IEX Workforce Management systems.
- Producing accurate reports and dashboards to support operational performance, workforce planning and decision making.
- Analysing data to identify trends, risks and opportunities for improvement.
- Supporting forecasting, workforce planning and scenario modelling.
- Investigating system and reporting issues, helping identify root causes and solutions.
- Supporting system changes, testing, automation and continuous improvement.
- Working with stakeholders across DHU to turn complex information into clear, meaningful insight.
About you
We are looking for someone who is curious, proactive and enjoys working with data and technology. You will have:
- Experience analysing data, identifying trends and presenting findings.
- Good Excel skills and working knowledge of SQL and Power BI, with a willingness to develop further.
- An interest in systems, reporting, data analytics and workforce planning.
- A logical and structured approach to problem-solving.
- Good communication skills and the ability to work with a range of stakeholders.
- Strong attention to detail, organisation and the ability to manage competing priorities.
Experience of NICE CXone, NICE IEX, Power Query, DAX or contact centre environments would be advantageous, but a willingness to learn and develop is equally important.
With us, your wellbeing comes first.
We’ll support your health, happiness and future with benefits that put you first:
- Access to the NHS pension scheme (we’ll also honour your existing NHS pension pot and holiday entitlement if you’re transferring)
- Wellbeing support
- Flexible working options
- Career growth and development opportunities
For more information on the full range of benefits available click here.
Enjoy the same great benefits as you move into your new role.
Enjoy the same great benefits as you move into your new role. Your benefits continue with you, supporting your health, wellbeing, and future. For more information on the full range of benefits available, click here.
Keep developing as you step into your new role
Keep developing as you step into your new role Your development moves with you with us, you can continue building your skills and exploring new opportunities. With career pathways, tailored training, and the DHU Academy, you’ll have the tools and encouragement to take the next step, make an impact, and grow in ways that matter to you.
With us, everyone belongs.
Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. For more information on how DHU can support you, please click here.
Your skills, ideas, and growth continue to matter at DHU Healthcare.
