Please Note: The application deadline for this job has now passed.
Job Introduction
Patient Experience & Audit Support Apprentice
Launch your healthcare career as a Patient Experience & Audit Apprentice!
Are you passionate about enhancing patient experiences and eager to start a career in healthcare? Join our team as a Patient Experience & Audit Apprentice, where you will play a crucial role in improving patient care by conducting audits and gathering valuable feedback from patients and their families.
Embark on a fulfilling new career journey and make a significant impact. Your contributions will help us continuously improve our services, foster a positive healthcare environment, and support informed decision-making within our organisation. Your new colleagues will be a diverse multi-disciplinary community who, as a team, work collaboratively utilising their expertise to ensure that together we achieve collective brilliance.
Location: Derby
What DHU can offer you:
Working Patterns: We recognise that 9-5 doesn’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Competitive salary: £22,383 (Band 2)
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Private Medical Insurance: We take care of your health and wellbeing with private medical insurance provided through Westfield Health, ensuring access to quality healthcare when you need it most. Membership includes direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Cycle to Work Scheme: Stay active and reduce your carbon footprint with our cycle to work scheme, making it easier for you to commute in a healthy and sustainable way.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
What your typical day looks like:
- To assist the Patient Involvement & Experience Manager, and the Head of Clinical Audit & Quality Improvement in the organisation of meetings, including preparation and circulation of the agendas and supporting documentations including taking of formal minutes as and when required. (Training will be provided if required).
- To undertake a wide variety of clerical duties and support the functions of the Information Clinical Audit Team.
- Maintaining computerised and manual filing systems, ensuring information can be retrieved easily on request.
- Using computerised databases and information systems including Datix and Civica, plus Healthcare IT Platforms.
- Answering telephones and receiving visitors to the department, taking messages, or passing callers on to the appropriate member of staff.
- Ensure the provision of a full administrative support service to the teams. This will include undertaking clerical duties in a professional, timely manner including typing, filing, scanning, photocopying, updating spreadsheets and general office tasks.
- To ensure that strict confidentiality is maintained in all tasks (Adhering to the requirements of the Data Protection Act and Clinical Audit requirements).
- Adhering to Corporate policies, procedures, protocols and other relevant memoranda as appropriate.
To be a successful Patient Experience & Audit Support Apprentice you’ll need:
- Good general education to GCSE or equivalent
- Eligible for the Apprenticeship
- Experience of using Microsoft Office – word, excel, outlook.
- Ability to take minutes as required.
- Willingness to undertake any training required.
- Ability to work outside of normal working hours on occasions if required.
- Willing to travel to other locations in the Derby, Leicester and Northampton areas on occasions.
- Right to work in the UK
More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
